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We are committed to continuously reinventing ourselves for the benefit of our customers

To stand still is to go backwards. I couldn’t agree more with this maxim. It applies to everything – to nature, society, economies, companies and our own lives. The world is changing, and it’s our responsibility to recognise and seize the opportunities that arise from this change.

For us innovation means continuously improving what we can offer our customers

As a leading company in a service industry, I’m convinced that Deutsche Post DHL Group has a particular duty to actively shape change. That’s why I am so proud of the curiosity and innovative spirit demonstrated by our employees.

What’s more, we’re networking with partners from industry and research at our Innovation Centers in Germany and Singapore, where we work together on innovative topics.

In our 2016 Annual Report , we present a few examples of how Deutsche Post DHL Group optimises business models, applies digital technology and leverages new forms of collaboration. Our “sketch book” shows the breadth of our test projects – from smart glasses and drones to e-mobility and robots. At the heart of it all we are creating added value for our customers.

New technologies can help people be more productive and they thus play an important role in driving economic growth

First and foremost, for us, innovation means continuously improving what we can offer our customers – for example, innovative delivery options from Packstations to in-car delivery that are as customised, flexible and convenient as possible. After all, that is what our customers in the booming e-commerce business want – with volumes rising at the same time.

I believe one key to our success is continuing to reduce complexity through new technologies and improved processes. This is how we can simplify and streamline standard activities. New technologies can help people be more productive and they play an important role in driving economic growth.

As the driver of innovation in our industry we create new possibilities that allow us to do our job just a little bit better every day

As CEO of a global logistics company, I know that we have to continuously reinvent ourselves in order to seize the opportunities presented by change and remain the driver of innovation in our industry. That is how we create new possibilities that allow us to do our job just a little bit better every day.

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